This Refund and Cancellation Policy explains how paid transactions, ad purchases, and premium service requests are handled on https://roshnifrendship.online/ (“Website”, “Platform”, “we”, “our”). By using paid services on this Website, you acknowledge and agree to the terms listed below.
1. General Policy
- Refunds are not guaranteed for any premium or featured listing purchased on the Website.
- All payments made for advertising or promotional placements are considered final and non-refundable, except under circumstances mentioned below.
- Users must review their order, profile details, and ad content before making a payment.
2. Cancellation of Advertisements
Once an advertisement or promoted listing goes live:
- It cannot be cancelled automatically by the user.
- Removal requests may be placed via email, but payment will not be refunded unless approved by the platform.
- If a user chooses to stop promotion early, no partial refund or compensation will be provided.
3. Conditions Where Refunds May Be Considered
Refunds may be reviewed only in the following cases:
- Double/duplicate payment due to a technical error
- Failure of ad display due to website backend error
- Service not activated even after 72 hours of payment confirmation
- Payment deducted but listing not created successfully
In eligible cases, the refund may be issued:
- As platform wallet credit, OR
- As reversal to the original payment method
The final approval lies solely with the Website management team.
4. Situations Where Refunds Will NOT Be Provided
Refunds will NOT be issued for:
- Incorrect details submitted by the user
- Change of mind after payment
- Content removal due to Terms violation
- Failure to generate leads or response
- Account suspension due to misuse or fraud
- Miscommunication or disputes between users
The platform is not responsible for expectations outside what is officially stated.
5. Processing Time
If a refund is approved after review:
- It will be processed within 10–15 working days.
- Bank or payment gateway delays are beyond our control.
Users must provide valid transaction proof for verification.
6. Chargebacks and Disputes
In the event of a payment dispute or chargeback request:
- The user must first contact us for resolution.
- Unauthorized or fraudulent chargebacks may result in account suspension.
We encourage users to communicate issues through official support before approaching their bank.
7. Contact for Refund Requests
For refund or cancellation-related queries, users may write to:
Include the following details:
- Name
- Registered email / phone
- Transaction ID
- Screenshot of payment
- Reason for refund request
Claims without supporting details may be rejected.
Last Updated: January 2025
By purchasing any paid service on this Website, you confirm acceptance of this Refund & Cancellation Policy.